Problems?

If the set-top does not perform as expected, the following tips may help.

No Picture
-Verify that the power to your TV isturned on.
-Verify that your HDTV is in HD mode. If necessary, run the HD Setup Wizard to select HD mode.
-Verify that all cables are properly connected.
-Verify that the set-top is set to the proper screen type and resolution.

No Color
-Verify that the current TV program is broadcast in color.
-Adjust the TV color controls
-If you are using a component video connection, check that all connectors are completely plugged into the set-top and TV.

No Sound
-Verify that the volume is turned up.
-Verify that the mute function is not on.

System Updates
-System updates may require you to restart your set-top. Just unplug your set-top, wait 10 seconds, and plug it back in. It will take two to 30 minutes for the box to reconnect to our cable system.

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